Terms of Service

By using this website, submitting photos for a quote, or accepting a buyout offer, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the site — call us at 440-867-1324 instead.

Free pickups

Pickup is always free. The quote you receive based on photos is a good-faith plan for what we can take and when we can get there, not a guaranteed appointment. Nothing is binding on either of us until one of our crew sees the items in person and confirms the scope with you at that time. Volume, condition, access, stairs, hazardous items, and last-minute additions can all affect whether we can complete the pickup as planned.

Your representations about the items

By requesting a pickup, you represent and warrant that you own the items or are legally authorized to dispose of them — for example as the executor of an estate, the property owner, or an agent acting with the owner's permission. You also confirm that the items are free of liens and that no one else has a claim to them. You agree to remove any personal documents, valuables, or items you intend to keep before we arrive.

Items we may decline

We may decline any item, or any job, at our sole discretion and for any reason. That includes but is not limited to hazardous chemicals, paint, propane tanks, tires, damaged or soiled mattresses, biohazard waste, and properties with active pest infestations. If the items on site materially differ from your photos and description, we may decline the job on the spot.

Information and photographs you send us

When you submit a quote request, you provide your pickup address, contact information, and photographs of the items you want us to look at. Those photographs may show the interior of your home and your personal belongings. We use them to evaluate items, prepare a free pickup plan or a purchase offer, and communicate with you about the job.

You grant us a limited, non-exclusive license to view, store, and share your photos internally for those purposes. They are stored with your submission records and in our CRM. We use HubSpot for customer relationship management and Lovable Cloud for hosting, database, and file storage. Internal photo links we generate for review expire after 90 days.

We will not use your photographs or personal information for advertising, marketing, or public display without asking you first and getting your written permission. You keep all ownership of your photos.

How long we keep your information

Submission records and photographs are retained for 24 months unless you ask us to delete them sooner. Records relating to completed purchases may be retained longer where required by law. Ask us to delete sooner and we will, unless we're legally required to keep a record.

Scheduling, access, and site condition

You agree to provide safe, legal access to the pickup location at the scheduled time. We sweep up behind ourselves, but we are not responsible for pre-existing damage, wear from moving large items through tight spaces, or conditions outside our control such as weather or blocked access.

Limitation of liability

To the fullest extent permitted by Ohio law, The Left Over Guys and its owners, employees, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or loss of items you intended to keep but left in the load. Because our pickups are free, our total liability for any claim arising out of a pickup is limited to $500. Once items are removed with your authorization, they may be donated, recycled, or disposed of, and we cannot retrieve them.

This website and its content are provided "as is" without warranties of any kind, express or implied.

Indemnification

You agree to indemnify and hold us harmless from claims arising out of your breach of these terms, including any claim that you were not authorized to dispose of the items you asked us to remove.

Governing law

These terms are governed by the laws of the State of Ohio, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Lake County, Ohio, and both parties consent to that jurisdiction.

For a plain-language summary of how buyouts work, see How Our Offers Work.

1. What a buyout is

A buyout is an outright purchase. We offer you a price for items you own, and if you accept, we pay you and the items become our property. This is not a consignment, not an auction, not an appraisal, and not an estate liquidation service. We do not sell your items on your behalf or pay you a percentage of anything we later receive.

2. Offers are estimates until we see the items in person

Any price we quote from photographs or a description is a preliminary estimate only. It is not binding. We make a firm offer only after physically inspecting the items. On inspection we may raise the offer, lower it, exclude specific items, or withdraw it entirely — for example if condition, completeness, authenticity, or quantity differs from what we were shown.

3. You are free to say no

Every offer is no-obligation. You may decline for any reason or no reason, before or at pickup, at no cost to you.

4. What you are telling us when you accept an offer

By accepting an offer and delivering items to us, you represent that:

• You own the items outright, or you have the legal authority of the owner or of an estate to sell them;
• The items are free of liens, security interests, and competing claims;
• The items are not stolen and were not obtained unlawfully;
• You are at least 18 years old and legally able to enter into this sale;
• You have disclosed any known defect, damage, or hazard we could not reasonably observe.

5. We are buyers, not appraisers

Our offer is what we are willing to pay, not a statement of what an item is worth. We buy in order to resell at a profit, so our offers are below the price an item might eventually bring at retail, at auction, or through a specialist. We are not certified appraisers and we do not provide appraisals, valuations, or authentication for insurance, tax, estate, or any other purpose. If you believe an item may be unusually valuable, we encourage you to obtain an independent appraisal before selling to us or to anyone else.

6. Title, payment, and finality

Title passes to us at the time we pay you and take possession. Sales are final and items are sold as-is, where-is. Once a sale is complete we may clean, repair, dismantle, resell, donate, recycle, or dispose of items as we see fit, at any price, without further obligation to you.

7. Items we decline

We may decline any item at our sole discretion. Items we do not buy or remove include hazardous chemicals and paint, propane tanks, tires, mattresses with visible damage, anything with active pest issues, and medical or biohazard waste. Declined items remain yours and remain at the property.

8. Items we do not purchase

We do not buy jewelry, gold, silver, platinum, coins, gems, or any other item made of or containing precious metals or jewels, and we do not accept them as part of a lot. If items of this kind are present, they are excluded from our offer, remain your property, and stay at the property. We encourage you to take them to a licensed precious metals dealer.

9. Sorting through what you keep

You are responsible for removing anything you intend to keep before we load. Please check drawers, pockets, boxes, and furniture for cash, jewelry, documents, photographs, medication, and personal papers. We are not responsible for personal property left inside items sold to us, and once title has passed we cannot guarantee that such property can be located or returned.

10. On your property

We will take reasonable care while working at your property. You agree to provide safe access to the items. Report any damage you believe we caused within 48 hours of pickup so we have a fair opportunity to inspect and resolve it.

11. Photographs you send us

Photographs you submit are used to evaluate items and to communicate with you about your free pickup plan or purchase offer. They may show the interior of your home and your personal belongings. You grant us permission to use them for that purpose. They are stored with your submission records and in our CRM (HubSpot), and internal review links expire after 90 days.

We will not use photographs of your home or belongings in advertising or marketing without asking you first and getting your agreement.

12. Limitation of liability

To the fullest extent permitted by Ohio law, our total liability arising out of any buyout is limited to the amount we paid you for the items involved. We are not liable for indirect, incidental, or consequential damages, including any claim that an item was later resold for more than we paid.

13. Governing law

These terms are governed by the laws of the State of Ohio. Any dispute will be brought in the state or federal courts located in Lake County, Ohio.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We don't rent, trade, or hand your contact details to third-party marketers. You can submit a formal request on our Do Not Sell or Share My Info page and we'll confirm it in writing.

We may update these terms; the "Last updated" date above will change when we do. Questions go to hello@theleftoverguys.com or 440-867-1324.